Service
Management
Customisable patient lists and service tools designed to support a wide range of care delivery both within the hospital and in community settings.
Services can design and configure their own patient tracking lists and service management tools by use of real-time data from multiple systems. A growing number of clinical teams, both within hospitals and in the community are creating tailored tracking views to manage their workflows, monitor patients, and coordinate care more effectively.
Tight integration across the platform and with source clinical systems provides transparency of task delivery and ensures instant visibility of any change to a patient’s status.
Examples of service configurations:
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Specialty Take: Speeds up the process from initial medical assessment in ED to ward admission by tracking clinical decision-making, highlighting key clinical indicators, and making outstanding tasks visible in real time.
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Rapid Response: Used to coordinate, prioritise, and manage patients receiving urgent care in the community. The platform provides a real-time view of patient referrals, assessment status, clinical risks, and outstanding tasks, enabling the team to respond within two hours and ensure timely, appropriate interventions.
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Porter Management: Streamlines the coordination of hospital porter tasks in real time. It allows clinical and operational teams to request, assign, and track porter jobs, such as patient transfers, equipment moves, or specimen delivery through a centralised interface.
Key Features
Customisable tracking lists
Service management tools are easily configurable to both your operational processes and how you use electronic patient record and rostering systems. Our technology creates efficiencies through enabling the process and models of care that best meet the demands of your services.
Enterprise-wide
transparency
Service Managers and Executives have complete transparency of every task and activity being completed including who is completing it, the current status and when it is likely to be completed. Additionally, single click reporting of delays and escalation of interdependencies impacting delivery enable teams to take mitigating action in real-time.
Tailored
views
Each team can configure views that match their clinical workflow. These tailored views ensure that teams see only the most relevant information for their role, improving focus, efficiency, and cross-team collaboration.