How it all began
Craig Burke, a clinician by background, became increasingly frustrated by the lack of visibility into where patients were in their hospital journey. Delays were often caused by poor communication and unclear handovers between teams—no one quite knew what the patient was waiting for next.
While leading a hospital turnaround project, Craig took matters into his own hands. He began manually recording and tracking the tasks required for each patient’s progression, especially around flow and discharge management. Using a simple Excel workbook, he built a process for collecting, tracking, and coordinating actions across services. The impact was immediate—lengths of stay were reduced, and both staff and patient experiences improved.
Years later, in 2016, Craig recognised the need to turn this practical tool into a scalable technology. He invited his colleague at the time, Troy, to co-found what would become Patienteer.
Today, Patienteer is the only real-time platform that connects the patient journey between Hospital, GP, Community and Social Care.
Vision
A world where no patient feels lost, and no clinician feels uncertain, overwhelmed, or stuck in chaos. A world where teams are equipped with the clarity, tools, and direction they need to work together seamlessly so they can do what they came to do: deliver outstanding care and go home knowing they made a difference. This is the future Patienteer is building.
Mission
Our mission is to bring clarity, connection, and direction to every care journey, giving staff the tools and insight where they can work together confidently, act at the right time, and focus on what matters most: delivering exceptional care that transforms lives.
Values
We lead with inspiration, driven by passion and vision, setting the tone through our actions. With spirit, we challenge the status quo, staying proactive and embracing a 'can-do' mindset in the pursuit of something greater. We strive to be the best by pushing boundaries, innovating boldly, and finding smarter solutions. Built on a foundation of support, we foster a culture of trust, respect, and shared purpose—both at work and at home. Through knowledge, we stay curious, continually learning and growing.
We believe the best results come from thoughtful collaboration, continuous learning, and surrounding ourselves with smart people that deliver beyond expectations.
The core team
Meet our core team members who have led Patienteer for nearly a decade. Their expertise and commitment drive our mission to enhance patient care.
Craig Burke is the CEO and passionate leader behind Patienteer. With a professional journey that includes roles as a nurse, senior hospital manager, and founder of a hospital turnaround project management company, Craig uniquely blends deep healthcare experience with strategic leadership. Holding a master's degree and further enriched by his studies in software development and engineering, he skillfully unites health, process, and technology to drive Patienteer's innovative vision and mission
Craig Burke
CEO
Troy is the Co-founder and CTO of Patienteer. With a background in ICT, Data Analytics, and full-stack development, Troy is passionate about turning complex problems into simple, high-impact solutions that improve lives through innovation. His expertise spans Agile software development, DevOps, cloud computing, SaaS, and full-stack engineering—skills that underpin the delivery of Patienteer’s high-quality, scalable solutions.
Troy Haddon
Senior Technical Advisor
Ross Sommerville brings over 15 years of experience in strategy, operations, and analytics across government, non-profit, and health tech sectors. A Lean practitioner and part of the leadership team at Patienteer for over 8 years, Ross helps shape strategic direction and operational delivery, drawing on a strong foundation in economics, data analysis, and technology. His expertise spans Microsoft SQL Server, VBA, project and change management, and business process improvement—skills he applies to deliver streamlined, high-impact solutions.